PreRegister · Customer Self-Service

Number Records : 10

How do I sign this form?

You have several options when it comes to signing your new repayment arrangement. You can:
• Select ‘Read and sign arrangement online’ to sign the arrangement digitally within Mortgage Solution.
• Download and print the arrangement, sign it physically and upload the signed version.
• Download and print the arrangement, take it for independent legal advice, sign it physically and upload the signed version.

How long do I have to review my new arrangement before I need to sign it?

We encourage you to sign your new arrangement as soon as possible. However, you have 5 weeks to sign it from the date it is issued. The issue date is noted on the cover letter. We encourage you to seek independent legal and financial advice on the details of the new arrangement.

What types of file types can I upload in the Documents section?

Files must be .jpeg .png or .pdf format.

Is there a file size limit on the documents I can upload in the Documents section?

Files must be .jpg .png or .pdf format. Max. 10MB each in size.

How do I upload original documents?

If you have a digital copy of the original document, you can upload that in .jpeg .png or .pdf format.

If you have a physical copy of the original document, you can scan or take a pic of it. Please make sure that:

• All 4 corners are visible
• All details including any images are clear, not blurry

I've started my SFS form in Mortgage Solution, but I'm not ready to submit it. Can I save my details so far and come back later?

Yes. You can save and return to your SFS form at any time.

Can I change the email I used to register for Mortgage Solution with?

Yes. Use the 'Messages' section in the top right corner of the Mortgage Solution dashboard to request the change.

Can I upload multiple documents?

Yes. You can upload more than one document if you need to.

What supporting documents do I need?

The 'Documents' section of the SFS form lists the documents you need to give us with your submission.

Please note: Depending on the information you give us in your submission, we may require additional documents from you after you have submitted your SFS form. If required, these documents will be displayed in the Documents section during the submission review stage of the process.

Can I upload photos of my supporting documents?

Yes. You can upload scanned copies, e-originals or photos of your documents.

Ensure all documents are valid, legible and all 4 corners are fully visible. You will be asked to re-upload your documents if they do not meet this criteria