web
You’re offline. This is a read only version of the page.
close
  • Sign in

Guiding Principles for completing the SFS

Before you begin
Please read our Guiding Principles for completing the SFS
1. We at Bank of Ireland are fully committed to working with customers who are in, or are facing, financial difficulties with their mortgage repayments in order that a mutually acceptable arrangement can be agreed if appropriate. We will actively encourage contact with such customers through web sites, media and printed material. 2. We have specially-trained personnel in our offices and branches, including specialised telephone contact points, to deal with customers facing or in financial difficulties. 3. This Standard Financial Statement (SFS) is designed to assist you in setting out your current financial circumstances. 4. We consider that the completion of the SFS is a serious undertaking and we will work with you to ensure that the information is accurate, enabling us to work with you to determine the most appropriate and viable option in each particular customer case. 5. The easiest way to see where you stand financially is to gather all the relevant information and documents so that you can write down all the money you have coming in and going out each month and complete this SFS. (If your income is weekly, multiply it by 52 and divide the result by 12 to get your monthly income.) 6. In the SFS you will have to provide information on your current income, expenses and other amounts you owe and any assets you own. It is important that you include all of your basic living expenses. You are also encouraged to ensure that you are maximising your income, including what social welfare entitlements you may be eligible for such as Mortgage Interest Supplement (see www.keepingyourhome.ie). 7. It is important to fill out the SFS fully and accurately and to provide any relevant documentation that we may need to assess your situation; we will only seek information that is relevant to this assessment. 8. Your completed SFS and other factors relating to your case will be assessed by our Arrears Support Unit which will decide whether or not an alternative repayment arrangement is necessary and, if so, what type(s) of alternative repayment arrangement(s) appropriate to your circumstances can be made available. 9. If an alternative repayment arrangement is not offered to you, we will give you a reason for that decision in writing. You will have the right to appeal that decision to Bank of Ireland; you may appeal to us initially in writing and subsequently to the Financial Services Ombudsman. 10. If you require further information, you can avail of support material available through a number of sources including our website www.bankofireland.com and www.keepingyourhome.ie. You can also seek independent advice from MABS (www.mabs.ie) or an appropriate alternative. If you give us your written consent we will liaise with a third party, nominated by you, to act on your behalf.
Please note: Completing an SFS form does not guarantee that your mortgage will fall under the protection of MARP.
Print
Bank of Ireland Mortgage Bank u.c. trading as Bank of Ireland Mortgages is regulated by the Central Bank of Ireland.
Cookie Policy

Frequently asked questions

Got a Question?


Need assistance, call or send us a message.


Send Message

Republic of Ireland
01 611 5301


Outside Republic of Ireland
+353 1 611 5301


Office hours
Monday to Friday
9am until 6pm

Got a Question?


Call or send us a message.
Office hours
Monday to Friday
9am until 6pm

How do I sign this form?

Expand
You have several options when it comes to signing your new repayment arrangement. You can:
• Select ‘Read and sign arrangement online’ to sign the arrangement digitally within Mortgage Solution.
• Download and print the arrangement, sign it physically and upload the signed version.
• Download and print the arrangement, take it for independent legal advice, sign it physically and upload the signed version.

How long do I have to review my new arrangement before I need to sign it?

Expand
We encourage you to sign your new arrangement as soon as possible. However, you have 5 weeks to sign it from the date it is issued. The issue date is noted on the cover letter. We encourage you to seek independent legal and financial advice on the details of the new arrangement.

What types of file types can I upload in the Documents section?

Expand
Files must be .jpeg .png or .pdf format.

Is there a file size limit on the documents I can upload in the Documents section?

Expand
Files must be .jpg .png or .pdf format. Max. 10MB each in size.

How do I upload original documents?

Expand
If you have a digital copy of the original document, you can upload that in .jpeg .png or .pdf format.

If you have a physical copy of the original document, you can scan or take a pic of it. Please make sure that:

• All 4 corners are visible
• All details including any images are clear, not blurry

I've started my SFS form in Mortgage Solution, but I'm not ready to submit it. Can I save my details so far and come back later?

Expand
Yes. You can save and return to your SFS form at any time.

Can I change the email I used to register for Mortgage Solution with?

Expand
Yes. Use the 'Messages' section in the top right corner of the Mortgage Solution dashboard to request the change.

Will this affect my credit rating?

Expand
If you fall behind with your mortgage repayments, by law we must report this to the Central Credit Register (CCR). We will also report it to another credit reference agency if appropriate. The report would show the number of payments you had missed. If we repossess your property, we must report this to the CCR. We also report it to another credit reference agency if appropriate. If we change (restructure) the terms of your mortgage to help you manage or avoid arrears or other financial difficulty, we must report this to the CCR as a ‘restructure event’. We would also report this to another credit reference agency if appropriate. Generally, we do not give you notice before we make a report to the CCR or any other credit reference agency. Banks and other financial institutions have access to reports of arrears, repossessions, restructure events and arrangements to deal with arrears. This could have a negative effect on your credit rating, making it more difficult for you to borrow from us or other lenders in the future. For example, you may have difficulty getting a loan or other credit.

Can I upload multiple documents?

Expand
Yes. You can upload more than one document if you need to.

What supporting documents do I need?

Expand
The 'Documents' section of the SFS form lists the documents you need to give us with your submission.

Please note: Depending on the information you give us in your submission, we may require additional documents from you after you have submitted your SFS form. If required, these documents will be displayed in the Documents section during the submission review stage of the process.

Can I upload photos of my supporting documents?

Expand
Yes. You can upload scanned copies, e-originals or photos of your documents.

Ensure all documents are valid, legible and all 4 corners are fully visible. You will be asked to re-upload your documents if they do not meet this criteria

Modal Header

Some text in the modal.